BVIEC to introduce payment kiosks soon
The BVI Electricity Corporation (BVIEC) will soon be launching payment kiosks to provide customers with a more convenient way to manage their bills.
2024-11-08 16:24:07 - VI News Staff
According to BVIEC General Manager Neil Smith, the kiosks will be stationed at secure and accessible locations to reduce wait times and improve service for residents across the territory. Speaking on JTV, Smith highlighted the recent challenges BVIEC faced, including a cyberattack that disrupted operations for several months. Despite the setback, he confirmed the online payment system is back and improved with enhanced security measures to reassure customers.
“Our online system has been restored, and we’ve put in additional safeguards to protect customer information,” Smith assured. The incident, which involved ransomware affecting more than 50% of BVIEC’s systems, also led to the power company working with the National Crime Agency in the United Kingdom to investigate the breach.
In addition to securing the online platform, Smith outlined plans for BVIEC’s future developments, including introducing alternative payment methods. “We’re looking to introduce kiosks at strategic locations… especially on the outer islands,” Smith said. “Our aim is to make BVIEC services as seamless as possible. We believe that happy customers pay better,” Smith said while noting that interactions with BVIEC should be as hassle-free as turning on a light switch.