Liberty VI Says Thorny Migration Process is Complete
Virgin Islanders who remained with Liberty VI through its transition off of AT&T networks to its own system can breathe a sigh of relief, as Liberty says it has completed its migration process.
2024-04-02 20:23:52 - VI News Staff
In 2020, Liberty acquired AT&T’s U.S. Virgin Islands and Puerto Rico customer base for a reported $1.95 billion in cash. After spending time installing and upgrading their own infrastructure, in June 2023 the company began migrating customers off the legacy AT&T network.
The migration process encountered significant challenges, leading to widespread customer dissatisfaction. Many customers reported issues such as dropped calls, service dead zones, and inadequate communication from Liberty's customer service staff. Additionally, lawmakers expressed their frustration, particularly in a January committee meeting, where they highlighted how overseas telecommunications had suffered due to the poor service experienced throughout the migration process.
By February 28, Liberty VI said that over 90% of its customers in the territory had been successfully transitioned to the new systems, however by that time the Public Services Commission had already opened an investigation into the chaotic migration process.
By the end of March, even as Liberty VI said it was on the brink of completing the migration process, lawmakers advanced legislation that would direct the PSC to file an official complaint with the Federal Communications Commission.