Bohlke International's Betsaida Santos-Torres Earns AIN's "Above & Beyond" Distinction

Betsaida Santos-Torres, a dedicated customer service supervisor at Bohlke International Aviation, has been awarded the prestigious “Above & Beyond” recognition by Aviation International News (AIN), a reflection of her outstanding service in the aviation industry.

Santos-Torres’s commendation stems from the annual AIN FBO Survey, which draws on the experiences of pilots around the globe to assess and rate fixed-base operators (FBOs) based on their performance and service quality over the past year.

William Bohlke, CEO of Bohlke International Aviation, expressed pride in Santos-Torres’s accomplishment, noting that it exemplifies the company's commitment to superior customer service. “This is an honor for both Betsy and Bohlke as a whole. She leads a team of professional and personable customer service representatives that take excellent care of our visiting pilots, passengers and aircraft," he said.

With a decade of service at Bohlke set to be celebrated this July, Santos-Torres’s role encompasses leading customer service efforts, collaborating with airport personnel for safe operations, and ensuring that flight crews and passengers receive efficient and friendly service. Her commitment to excellence in customer service was previously recognized when she received the National Air Transportation Association Customer Service Representative Award in 2020.