Customs faces increased costs amid staff shortages

The Customs Department is grappling with escalating costs and operational challenges as it struggles to address a significant shortage of personnel. These issues were highlighted during discussions at the recent Standing Finance Committee sessions.

The Acting Commissioner of Customs (AgCoC), Clinton Romney, reported that the department had achieved remarkable revenue collections despite limited resources. For the fiscal year 2024, Customs collected 98.6% of its approved budget, amounting to over $50.5 million. However, staffing constraints that impact operations have overshadowed the department’s achievements.

The department currently employs 92 staff members, including 10 new hires in 2024. However, this figure is insufficient to meet growing demands. Additional funding has been requested to hire 40 more officers over the next four to five years to support the department’s expanding mission. Staffing shortages are particularly challenging during the busy tourist season, making it difficult for officers to take leave.