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Liberty VI Under Fire From Lawmakers for Service Quality Amid Network Migration
It was a baptism by fire for Liberty VI’s new country manager Ravindra Maywahlall, as he was tasked on Wednesday by members of the Senate Committee on Housing, Transportation and Telecommunications with explaining ongoing service disruptions that have raised the ire of many customers, several lawmakers among them.
During Tuesday's meeting of the Committee on Government Operations, Public Services Commission Executive Director Sandra Setorie told senators that the PSC regularly receives complaints about subpar service from Liberty VI. The main themes, Ms. Setorie said, were dropped calls, delayed text messages, lack of coverage in some areas, billing issues, system updates and issues with group text messaging.
Though these gripes were not specifically addressed in his testimony on Wednesday, Mr. Maywahlall blamed the system changeover from AT&T to Liberty VI’s network infrastructure, which started last June, for the issues. “The migration process has had its challenges, but we calculate that more than 95% of the customers experienced no issues during their migration,” he estimated.
